Your Privacy Is Our Priority
How your personal information is collected, used, and kept secure on the tkbid platform — everything is explained transparently in this policy.
Introduction & Scope
This privacy policy ("Policy") applies to the tkbid platform ("we", "our") and all of its services. When you register, log in, or use any service on tkbid, you are considered to have accepted the terms of this Policy.
We place the highest importance on protecting the data of players in Bangladesh. Your personal information is never sold to third parties and is never used without authorization for any marketing purpose.
This policy has been recently updated and may change at any time. We will notify you of significant changes. We recommend checking this page regularly.
This policy should be read together with tkbid's Terms and Conditions. If you have any questions, please contact our support team.
What Information We Collect
To operate the tkbid platform properly and provide you with the best service, it is necessary to collect certain personal information. Below is a description of the different types of information.
Identity Information
Information you provide during registration and account verification:
- Full name and date of birth (for age verification — to confirm 21+)
- Mobile number and email address
- National ID or passport number (via KYC process)
- Permanent address
Financial Information
Information collected for transaction processing:
- bKash, Nagad, Rocket, Upay account numbers
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction amounts and timestamps
Technical & Usage Information
Information automatically collected while using the platform:
- IP address and device type
- Browser version and operating system
- Session logs and login history
- Game history and betting activity
- Cookie and local storage data
Purpose of Using Information
tkbid uses your information only for the following legitimate purposes. Your information is never used for unnecessary or unauthorized activities.
| Purpose | Description |
|---|---|
| Account Management | To complete registration, login, and account verification |
| KYC & Age Verification | To confirm 21+ and verify identity |
| Transaction Processing | To securely complete deposits and withdrawals |
| Fraud Prevention | To detect and prevent suspicious activity |
| Customer Support | To provide assistance and resolve issues |
| Responsible Gaming | To ensure safe betting for players |
| Legal Compliance | To comply with applicable laws and regulations |
tkbid never sells your information to third-party advertisers. Your information is used only to improve the platform's services.
Information Security Measures
tkbid uses industry-standard technical measures to keep your personal and financial information secure. Our security framework operates at the following levels:
Encryption
All data is transmitted securely between your device and our servers via SSL/TLS encryption. Banking-grade encryption technology is used.
Server Security
Our server environment is protected through firewalls, intrusion detection systems, and regular security audits. Only authorized personnel can access sensitive information.
Identity Verification
A multi-layer verification process is in place for account access. Unusual login attempts are automatically detected and the account is secured.
Regular Audits
Our security systems are regularly tested and reviewed. Any vulnerability identified is addressed immediately and users are notified if necessary.
Important: Never share your account password or login details with anyone. No representative of tkbid will ever ask you for your password.
Sharing Information with Third Parties
tkbid never sells your personal information. However, limited information may be shared in specific situations to provide services.
Payment Providers
Necessary information is shared with bKash, Nagad, Rocket, Upay, and associated banks to process financial transactions. This information is used only to complete transactions, and these parties are bound by their own privacy policies.
Technology & Security Partners
Limited information may be shared with trusted technology partners for fraud prevention, security monitoring, and platform operations. These partners operate under confidentiality agreements.
Legal Obligations
tkbid may be required to disclose information by court order, government directive, or applicable law. In such cases, we provide only the minimum information necessary.
Except for the three cases above, your information is not shared with any third party. In particular, it is never given to any advertising network, data broker, or unrelated company.
Cookies & Tracking Technology
The tkbid platform uses cookies and similar technologies. These are necessary to improve your experience and ensure the platform functions correctly.
Essential Cookies
Essential for protecting login sessions, security tokens, and the platform's core functionality. These cannot be disabled.
Analytics Cookies
Used to analyze platform usage and improve service quality. No personal identity is stored.
Preference Cookies
Used to remember your language preference, display settings, and other customizations.
You can manage cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work correctly. For detailed information on managing cookies, visit your browser's help page.
Your Rights & Choices
You have several important rights over your personal information. tkbid respects these rights and helps you exercise them.
Right to Access
You can request a copy of the personal information we hold about you at any time. We will provide it within a reasonable time.
Right to Correction
If any of your information is incorrect, you can request a correction. Providing accurate information is also important for you, especially for payment processing.
Right to Deletion
After closing your account, you can request deletion of your personal information. However, some information may need to be retained for a specified period due to legal obligations, financial records, and fraud prevention requirements.
Right to Opt Out of Marketing
If you do not wish to receive promotional messages from tkbid, you can request to stop them at any time. This will have no effect on your account's functionality.
To exercise these rights or for any information-related request, please contact our support team.
Data Retention Period
Your information is not stored indefinitely. Different types of information have defined retention periods:
Active Account Data
All relevant information is retained while your account is active. This information is necessary for managing your account and providing services.
Data After Account Closure
After an account is closed, financial transaction records and KYC information are retained for a specific period in accordance with legal obligations. After that period, the information is securely deleted.
Analytics Data
Anonymous data collected for usage pattern analysis may be retained for a longer period, but no personal identity is linked to it.
When the data retention period ends, information is destroyed in a way that makes recovery impossible. We do not retain any information beyond what is necessary.
Protection of Minors' Data
tkbid is strictly not intended for individuals under the age of 21. We do not knowingly collect personal information from any minor.
For 21+ Only: If we find evidence that a registered individual is under 21, that account will be immediately closed and the associated information will be deleted.
If a minor you know has accidentally registered on tkbid, please notify our support team immediately. We will take swift action. For more information on responsible gaming, please visit our Responsible Gaming page.
Policy Changes & Updates
tkbid reserves the right to amend or update this privacy policy at any time. Changes may occur due to service improvements, legal changes, or technical reasons.
Change Notifications
For significant changes, we will send a notification to your registered email or mobile. The effective date of the updated policy will be noted at the top of this page.
Consent to Changes
Continued use of the platform after a policy change will be considered your acceptance of the updated policy. If you do not agree with the changes, you may request to close your account.
Make it a habit to always read the latest version of this page. Staying up to date with regular updates will keep you informed about the latest data protection measures.
Contact Us
If you have any questions or concerns about this privacy policy, our support team is ready to help.
tkbid Privacy Support
Our support team is available 24 hours a day, 7 days a week in Bengali and English.
Instant support is also available via 24/7 live chat.
Support is provided in Bengali and English.